Returns & Exchanges

At Heys Online, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for hassle-free returns or exchanges on all unworn fashion items. Ensure all original tags are attached and the items are in their original packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original box and include the packing slip provided in your confirmation email.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized courier location near you.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.